On January 28th, close to 200 CHHMA members, industry vendors and Home Depot personnel listened via Zoom to Pamela O’Rourke, Vice President of Merchandising at The Home Depot Canada, during the CHHMA’s latest Retailer Speaker Event.

Pam’s discussion touched upon three major themes which included the company’s current operations; sales trends; and plans for 2021 and beyond.  She touched upon key focus areas for Home Depot Canada, change in pricing strategy, growth of their online business and other trends taking place during the pandemic as well as the need to have seamless shopping experience for their customers.

The last half of the session was a Q&A period where Pam answered more specific questions from CHHMA President Sam Moncada which were provided from members prior to the event as well as a couple on the day.  During this time, Pam dove into some of their future growth focus, more specifics on categories seeing upticks during COVID and others that have been negatively impacted, investments in e-commerce and serving pro customers as well as the benefits of their POS analytics program. She also addressed the opportunities for new vendors and new product categories.  

We would like to thank Pam once again for taking the time to speak to our members and vendor community and the insights that she provided.